This Privacy Policy explains how Blue Arrow Lending Group, Inc., doing business as Blue Arrow Lending (“Blue Arrow Lending,” “we,” “us”), NMLS# 2046633, collects, uses and protects personal information when you visit bluearrowlending.com, contact us, or receive email or text messages from us.
If you apply for a mortgage, the information in your application is also covered by our Gramm-Leach-Bliley Act (GLBA) privacy notice, which you receive with your application. Where the two differ, the GLBA notice controls for that information.
Information we collect
Information you give us
- Contact details, such as your name, email address, phone number and state, when you use our contact form, schedule a call or reach out to us.
- Details about your situation that you choose to share, such as your goals, timeline or the type of loan you are interested in.
- Application information, such as income, assets, employment and Social Security number, when you apply through our secure application portal. With your authorization, this includes your credit report.
- Your communication preferences, including whether you agreed to receive text messages or marketing emails, and when you agreed.
Information collected automatically
When you visit our website, we and our service providers may collect your IP address, browser and device type, the pages you view, and how you arrived at our site. We use cookies and similar technologies to do this. You can block or delete cookies in your browser settings; some site features may not work without them.
Information from others
To evaluate and process a loan, we may receive information from credit bureaus, lenders, appraisers, title companies, employers and other parties you authorize.
How we use your information
- To respond to your questions and requests.
- To review your loan options, pre-approve you, and process, close and service your loan.
- To send you the emails and text messages you have agreed to receive.
- To meet legal, regulatory and record-keeping requirements that apply to mortgage companies.
- To protect against fraud and keep our systems secure.
- To understand how our website is used and improve it.
How we share your information
We do not sell your personal information. We share it only as described here:
- Lenders and investors. As a mortgage broker, we submit your application to the lender or lenders needed to obtain your loan.
- Service providers. Companies that help us run our business, such as our customer relationship management (CRM) and messaging platform, scheduling tool, loan application portal, credit reporting agencies and email providers. They may use your information only to provide services to us.
- Settlement service providers. Appraisers, title and escrow companies, and others involved in closing your loan.
- Legal and regulatory. Regulators, law enforcement or others when required by law, or to protect our rights and the rights of others.
- Business transfers. A successor company if our business is merged, sold or reorganized.
Text messages and mobile information
We send text messages only to people who have agreed to receive them. Agreeing to receive text messages is never a condition of any purchase or loan.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Reply STOP to any text to stop receiving messages, or HELP for help. See the text messaging section of our Terms of Use for full program details.
Every marketing email we send includes an unsubscribe link. If you unsubscribe, we may still send emails about a loan or request you have open with us.
How we protect and keep your information
We use administrative, technical and physical safeguards designed to protect your information, and we require our service providers to do the same. No system is completely secure, so please do not send Social Security numbers or account numbers by email or through our contact form; use our secure application portal instead.
We keep information for as long as needed for the purposes above and as required by federal and state mortgage record-keeping laws.
Your choices and rights
- Stop text messages at any time by replying STOP.
- Unsubscribe from marketing emails using the link in any email.
- Ask to see, correct or update the personal information we hold about you by contacting us.
Depending on where you live, you may have additional rights under state law. Some laws do not apply to information covered by the GLBA. To make a request, contact us using the details below; we will verify your identity before responding.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18.
Other websites
Our site links to websites run by others, including our loan application portal, our scheduling tool and NMLS Consumer Access. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the “last updated” date above.
Contact us
Blue Arrow Lending Group, Inc.
5610 Ward Rd, Ste 144, Arvada, CO 80002
(303) 384-3207
jenn.moretti@bluearrowlending.com